FAQs

Our store primarily offers salon-exclusive hair care products. All products are managed according to manufacturer standards, but individual results and finishes may vary.

Please feel free to contact us via our official LINE account, and we can offer suggestions tailored to your hair type and concerns. Final decisions on product use are at the customer's own discretion.

Please check all ingredients beforehand. If you have any concerns, please consult a doctor before use. We are not responsible for any skin problems that may occur after use.

Please note that our shop does not offer gift wrapping,熨斗 (noshil), message cards, or similar services. We apologize for any inconvenience.

We apologize for the inconvenience, but please refresh your browser, clear your internet history and cache, and then try placing your order again.

Cancellations are not accepted once your order has been confirmed. Please ensure you carefully check your order details before proceeding.

As a general rule, we cannot accept changes to your order (items, quantity, shipping address, etc.) once it has been confirmed. Please be sure to check your order details before confirming.

Please check your spam folder or email reception settings. We are not responsible for any disadvantages caused by undelivered emails.

You can download and print receipts yourself from the [Purchase History] section of your member information or by clicking the [View Receipt] link in the shipping confirmation email. Please note that we do not issue handwritten receipts.

We will check the payment status and process a refund if necessary. However, please note that it may take some time for the refund to be reflected due to the card company's processing times.

Please check the statement from your payment service or card company.

Due to the specifications of the order system, payment methods cannot be changed once confirmed.

Your card will be charged when your order is confirmed.

We usually ship within 1-3 business days, but there may be delays due to stock availability, peak seasons, weather conditions, or delivery company circumstances. We cannot offer compensation for delays caused by these reasons.

Please note that this is an estimate and we may not be able to meet your request depending on delivery conditions.

Please check the tracking information and contact the shipping company. If the item is returned due to expired storage or an incomplete address, re-shipment will be sent freight collect.

The shipping company will hold your package for one week. Please be sure to receive it within this period. If the item is returned to us, we will combine the shipping fees, handling charges, and freight collect fees that we incurred, and bill them to you. We appreciate your understanding.

Minor damage to the outer packaging during shipping is not covered by returns or exchanges.

We can only process returns for unopened and unused items. Due to hygiene reasons, opened items cannot be accepted under any circumstances.

We apologize for the inconvenience. We will replace the item for you.

Please fill in the necessary information and contact us via this inquiry form within 5 days of receiving the product. After confirming whether a return or exchange is possible, we will inform you about the product collection method and other details.

Please contact us within 5 days of receiving the product. We will not be able to assist you if the deadline has passed.

Refunds will be processed after we confirm the item. The refund method and timing will vary depending on your payment method.

If you received a product different from what you ordered, please contact us within 5 days of receiving the item. We will verify your order and shipping status and take appropriate action. Please note that we cannot exchange items that have been opened.

You can contact us here.

Please note that if a replacement item is not available due to being out of stock, etc., we will issue a refund. Thank you for your understanding.

We do not accept returns or exchanges due to customer convenience.

First, please inform us of your intention to return the item via our contact form, by entering your [Order Number] and [Name of Purchaser] in the inquiry details field. After confirming whether an exchange is possible, we will provide you with instructions on how to return the item.

Please keep the item unopened. If the defective item is not in your possession or has been used, we will not be able to accept a return or exchange. We appreciate your understanding.

Please note that if a product is returned to us due to a long-term absence or similar reason, we do not reship it. We apologize for the inconvenience, but please place a new order.

Please also be aware that for refunds, we will deduct a shipping fee of 1,320 yen, which covers the actual cost incurred when the item was originally shipped.

Furthermore, if an item is returned due to a long-term absence, please allow approximately three weeks for the refund process to be completed.

Points that were scheduled to be awarded at the time of your order will not be awarded if the item is returned or canceled.

In addition, if a refund procedure is performed more than 14 days after shipment, any points that have already been awarded will be deducted. Please note that points awarded through campaigns, etc., will also be subject to the same deduction process. Thank you for your understanding in advance.

Customers are responsible for managing their own information. We cannot be held responsible for delivery issues caused by incorrect input.

This cannot be applied after your order has been confirmed. Please be sure to enter it when placing your order.

Individual results may vary depending on hair type and usage. We do not guarantee the effectiveness of the product.

Immediately discontinue use and, if necessary, consult a medical institution. We cannot be held responsible for issues arising from individual constitutions.

Please contact us via the inquiry form. Please note that it may take some time for us to reply depending on the nature of your inquiry.